Cairns Private Hospital
Part of Ramsay Health Care

When you leave

Queries about your care – helping us to care for you

If you are concerned about your care or things that happen to you while in hospital, please bring this to our attention. For matters related to hospital care, please ask to speak to the Clinical Nurse Manager of the unit or the After Hours Nurse Manager. Your doctor is the only person who can explain the details of your medical treatment. Please see the end of this brochure for Your Rights and Responsibilities, which outlines information about what to expect whilst in hospital.

PATIENT FEEDBACK

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the formal Patient Satisfaction Survey or by writing to the General Manager of the hospital.

DISCHARGE

You will need to think about your discharge even before you come in to hospital, as there may be arrangements that you need to make. Your doctor can provide an estimate of how long you will be hospitalised and will discuss discharge plans with the nursing staff. You will be advised of any items you may need to hire or purchase to use at home when you are discharged and you will need to arrange to have these available. Arrange for someone to take you home from hospital. An ambulance is not automatically available to subscribers, as the Queensland Ambulance Service has strict criteria for the transportation of patients. Most of your convalescence will occur at home. If you are having major surgery it is helpful to have someone who is able to help you with cooking, laundry and housework after you are discharged.

When you are ready to leave, a staff member will assist you to Front Reception if required, to finalise your discharge.

Discharge time is between 9.00am and 10.00am. We ask that you adhere to these times to enable staff to prepare your bed area for new admissions coming in.

Before you leave the ward area ensure you have:

  • Your medications and/or prescriptions, x-rays and scans
  • All personal items
  • A copy of your discharge information form

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